What to do if I lose my Easy Crypto wallet pass phrase?

Important: EC Wallet is no longer offered, this guide is only for customers who had a wallet issued prior to May 2020.

If you have lost your Easy Crypto passphrase, we'll need to arrange a time to call you in the next week - as it's too insecure to send the phrase over email.

However, if you want, the easiest option might be to set up your own wallet app, and then we can simply resend your order to that wallet instead.

One option you could look at is Exodus - which is a very easy to use wallet that supports multiple different currencies. 


If you want to step up the security of that wallet even further, you can pair it with a Trezor hardware device: https://trezor.io/

Whichever wallet you use, we strongly recommend you check out our article on how to safely store your passwords and private keys - so that you're protected against lost phrases in the future:


Get in contact with us to let us know what way you want to go 🙂