FAQ: Frequently Asked Questions

Before you order

When are you open?

We're open 24 hours a day, every day of the year 🔥🔥

Can I send coins to my own address?

Absolutely! You can send straight to your existing wallet, to your exchange account, or to a hardware device like a Nano Ledger.

If you like, we can also create a wallet for you and send it to your email.

How can I pay?

With POLI instant pay, or a bank transfer into our account.

How long will my order take?

If you're buying, your order will generally be sent within 2 minutes of your deposit appearing in our bank account. ⚡

If you're selling, we pay out every weekday at 5pm. If you get your order in before 5pm, for most banks you should see it the same evening.

Please note though that we cannot guarantee what the processing times will be – as orders can be delayed due to congestion on the exchanges, bank transfer times, public holidays, etc. We will always do our best to get your order to you as soon as we can.

How much do you charge?

Easy Crypto charges between 0.5% and 1.8% depending on market conditions. Please note this is not the same as the margin above spot, which will vary based on what spot price you are using.

The rate you are quoted on our main page is inclusive of ALL fees. This means all currency exchange fees, all mining fees, all gas prices, and all withdrawal fees – everything!

There are no hidden fees, no withdrawal charges … nothing! What you see is what you get.

Sell orders

Once a sell order is created, you will have 2 hours to deposit your crypto before the trade will be automatically cancelled. If you have already made your deposit and the sell order has been cancelled, simply create a new one for the same amount of crypto and we will match them up manually.

What are the selling limits?

We don't have daily limits on sell. Anything you've bought through us you can sell at any time.
If the cryptocurrency wasn't purchased through us originally you will need to provide evidence of where it came from before you can sell more than $30,000 through us.

What if the rate is really good, can I sell it all RIGHT NOW?

Yes. If you purchased from us, sweet as! If you bought someone else just verify your source of crypto with us in advance and you'll be good to go.

So wait, there's no limits on how much I can sell?

Correct. As long as we know where it came from, you can sell it all at once 🚀
Currently we are limited to $10,000 per order, but you can place multiple orders until you hit your personal limit.

Won't you guys run out of money if everyone tries to sell at once?

No 😊 We have access to multiple OTC brokers with deep liquidity. 
However, if you want to sell more than $100,000 in one go you'll need to contact us for a quote.

After you order

Have you received my deposit yet?

You can check the status of your orders by visiting your My Account page .

How do I unlock my wallet?

You can open your Easy Crypto wallet on our Unlock page . Read our how-to guide for more information.

How do I move my coins from my Easy Crypto wallet to another wallet?

Have a look at this help article.

How do I move my coins to an exchange?

Have a look at this help article.

How do I cancel an order?

If you haven’t yet paid for an order you can easily cancel it - just go to your My Account page and click cancel next to the order you don't want.

About our services

Can you add XYZ coin?

Absolutely – just head to our voting page and add your vote! Please note that voting is only available for Easy Crypto customers.

What verification do you need?

Typically, all we need is your New Zealand Driver’s Licence and you’ll be verified in 2 minutes.

Please see our verification page for full details.