FAQ: Frequently Asked Questions
Before you order
When are you open?
We're open 24 hours a day, every day of the year 🔥🔥
Where do you deliver?
How can I pay?
With POLI instant pay, or a bank transfer into our account.
How long will my order take?
If you're buying, your order will generally be sent within 2 minutes of your deposit appearing in our bank account. ⚡
If you're selling, we pay out every weekday at 5pm. If you get your order in before 5pm, for most banks you should see it the same evening.
Please note though that we cannot guarantee what the processing times will be – as orders can be delayed due to congestion on the exchanges, bank transfer times, public holidays, etc. We will always do our best to get your order to you as soon as we can.
How much do you charge?
The rate you are quoted on our main page is inclusive of ALL fees. This means all currency exchange fees, all mining fees, all gas prices, and all withdrawal fees – everything!
There are no hidden fees, no withdrawal charges … nothing! What you see is what you get.
I want to buy more - I want to increase my daily/order limit
Please find all the links to increase your limit on your Limits page.
Once a sell order is created, you will have 2 hours to deposit your crypto before the trade will be automatically cancelled. If you have already made your deposit and the sell order has been cancelled, simply create a new one for the same amount of crypto and we will match them up manually.
What are the selling limits?
What if the rate is really good, can I sell it all RIGHT NOW?
So wait, there's no limits on how much I can sell?
Won't you guys run out of money if everyone tries to sell at once?
After you order
Have you received my deposit yet?
You can check the status of your orders by visiting your My Account page .
How do I cancel an order?
If you haven’t yet paid for an order you can easily cancel it - just go to your Orders page and click cancel next to the order you don't want.
About our services
Can you add XYZ coin?
Absolutely – just head to our voting page and add your vote! Please note that voting is only available for Easy Crypto customers.