Why doesn't my Easy Crypto wallet balance automatically update?

Important: EC Wallet is no longer offered, this guide is only for customers who had a wallet issued prior to May 2020.

Think of the wallet as a letter that we've sent you, where we've told you that we transferred $100 to your bank account ( your public address). It also contains the password to your bank account (your private key).

Now imagine that a month later we send you another $500 to your bank account. The letter you have would still only talk about the $100 that we originally sent you, because the letter doesn't actually know anything about your bank account - it was just an informative one-time thing.
Well that's exactly how our wallet works! It's just a highly secure way to send you some information.
Now your next question might be to say "Well in that case, why don't you just send me a new letter which includes the new transaction?"
Unfortunately we can't do that either, because we don't have your private key anymore, so we couldn't add that to the letter.

How can I get my live balance?

Because of the above restriction, we've included a handy live-balance-checking button!
To verify your balance, Unlock your wallet and click the button to see the absolute latest data, straight from the blockchain. 🤗