FAQ Nigeria

Before you order

When are you open?

We're open 24 hours a day, every day of the year 🔥🔥

Can I send coins to my own address?

Absolutely! You can send straight to your existing wallet, to your exchange account, or to a hardware device like a Nano Ledger or Trezor.

How can I pay?

By bank deposit or Debit card using our payment service TransferZero

How long will my order take?

The Nigerian banking system can take some time to process payments between accounts, as a result the time it will take to deliver your order will vary -  we aim to get your cryptocurrency to you in just a few minutes after receiving your payment.   Delays in the banking system can cause delays, something that cryptocurrency aims to solve. ⚡

Please note though that we cannot guarantee what the processing times will be – as orders can be delayed due to congestion on the exchanges, bank transfer times, public holidays, etc. We will always do our best to get your order to you as soon as we can.

How much do you charge?

Easy Crypto charges between 0.5% and 1.8% depending on market conditions. Please note this is not the same as the margin above spot, which will vary based on what spot price you are using.

The rate you are quoted on our main page is inclusive of ALL fees. This means all currency exchange fees, all mining fees, all gas prices, and all withdrawal fees – everything!

There are no hidden fees, no deposit fees, withdrawal charges … nothing! What you see is what you get.

I want to buy more - I want to increase my daily/order limit

Please find all the links to increase your limit on your Limits page.

Sell orders

We don't currently offer a selling service.  This is in the works and will be added to our site as soon as possible.

After you order

Have you received my deposit yet?

You can check the status of your orders by visiting your My Account page .

How do I cancel an order?

If you haven’t yet paid for an order you can easily cancel it - just go to your My Account page and click cancel next to the order you don't want.

About our services

Can you add XYZ coin?

Absolutely – just head to our voting page and add your vote! Please note that voting is only available for Easy Crypto customers.

What verification do you need?

Please see our automatic verification and manual verification pages for full details.

What are your limits ? 

Please read this article that details all our limits